Refund policy
Returns & refunds
We want you to feel confident ordering from Buddha Bloom. You may request a return or exchange within 30 days after delivery, provided you have proof of purchase and follow the steps below.
Start a return
Please email info@buddhabloomshop.com before sending anything back. Include your order number, the item you wish to return, and the reason for the request. For damaged, defective, incorrect, or missing items, please include clear photos of the item and packaging. We aim to reply within 2 business days.
Please do not return an item to the address shown on the parcel. Return instructions and the correct return address are provided after a request is reviewed.
Return eligibility
To be eligible, an item must be unused, unworn, in the same condition in which it was received, and in its original packaging. Normal wear, accidental damage, and damage caused after delivery are not manufacturing defects.
Items that cannot be returned
- Personalized, made-to-order, or customized items
- Gift cards
- Free promotional items and final-sale items clearly marked at the time of purchase
- Items that have been used, worn, altered, or returned without their original packaging
Return shipping, exchanges & damaged items
For a change-of-mind return, the customer is responsible for return postage. We recommend using a tracked service and keeping the tracking receipt. Buddha Bloom is not responsible for a return lost in transit when it is sent without tracking.
If we confirm that an item was damaged, defective, incorrect, or missing on arrival, we will provide the appropriate resolution. Depending on the circumstances, this may be a replacement, an exchange, a refund, or return instructions with return postage covered. Replacements are subject to stock availability.
Once an exchange has been completed, the exchanged item is not eligible for a further refund unless required by applicable law or the item is defective.
Refund timing
After an approved return is received and inspected, we will email you our decision. Eligible refunds are issued to the original payment method within 1–2 business days of approval. Original shipping charges and optional service charges are non-refundable unless the return is due to our error. Your bank, card provider, or payment service may require additional time to post the refund.
If you have received a refund confirmation but cannot see the funds, first check with your bank or card provider. If the issue remains, email us with your order number and the refund confirmation details.
Cancellations
If you need to cancel or change an order, contact us as soon as possible. We can accommodate a request only before the order has entered processing or shipped. Once shipped, the normal return process applies.
Contact
Buddha Bloom is operated by VICS TRADES LLC.
124 E Park Ave, Riverton, WY 82501, United States
Email: info@buddhabloomshop.com
Customer support phone: +44 7835 782239